Shipping Information and Return Policy - Please Read All
Georgia, North Carolina, and South Carolina Residents will be charged sales tax on their order.
Most orders ship within 7-10 Business days unless on back order from the manufacturer.
TheRadioFreq ships to all U.S. addresses by UPS. UPS affords both our customers and us tracking information and insurance on your order. Please provide a full street address for shipping.
We take credit card fraud very seriously. For the protection of card holders and ourselves, orders that appear fraudulent may be held for manual review. If necessary, a representative will call you to verify the order. If we are unable to contact you within a reasonable period of time, the order may be canceled. Orders with a different Bill to and Ship to address will be reviewed closely for everyone's protection.
We will accept returns within 30 days only if you receive the incorrect item and you notify us in advance of your return and receive a return authorization number. We must receive the product back within 10 days of notification of intent to return. It must be returned undamaged in salable condition. This means no tags removed or damage to packaging.
Refunds will be credited back to the card used to purchase the item. We do not refund shipping. Returns sent without authorization are subject to a 20% restocking fee.
If goods are damaged during shipment by UPS, save the item, the box and all packing material. Notify us and we will place a claim with UPS. You may have to allow a UPS representative access to inspect the damaged merchandise and packaging before an adjustment can be made. We will replace the product at the carrier's expense.
If you decide you do not want what you ordered, it is imperative that you e-mail us immediately at firstname.lastname@example.org. Once we ship the item you may not return it unless it is not the item you ordered.